When you call a company who has given you unfavorable service and you think you may run into trouble on the phone with them, when they answer, make sure to ask if they are recording the conversation. This is very important as there are state and federal laws that prohibit taping conversations without your consent. There is an exception and that is when you call a recording comes on and tells you that the call may be monitored for customer service improvement or training purposes. Even then, you can request not to be recorded.
But this works both ways. The consumer has a right to protect him/herself from fraud and scam companies they may inadvertantly or unknowingly become engaged with. So you can "cheat them at their own game". I guess you still have to let them know that they are the ones being recorded. Maybe if more companies knew they were being recorded, we'd all get better customer service!
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